I have to find a desktop, open it up, jam this baby in (possibly in place of the existing drive if there’s only one bay), update the firmware, and put everything back together. I asked whether they would handle a mail-in repair, given that I have no easy access to such a desktop. That makes technical sense - but of course, it doesn’t work for me. It must be plugged into an internal SATA controller in order to update the drive.įair enough. Unfortunately, due to the nature of firmware updates and the way external drives work, the firmware update program cannot directly communicate with the drive in the manner it needs to in order to be able to upload the new firmware to the drive. In communication with Seagate support, a representative confirmed that for those of us without a desktop tower that has a SATA bay, we’re hosed: Seagate did in fact issue a firmware update - SD1A - that supposedly addressed this issue, but of course, there’s one catch: you can’t install the firmware through an external drive enclosure. I had the unfortunate experience of buying such a hard drive - the ST31000340AS - as a scratch disk for my main machine, a MacBook Pro with a mere 240 GB internal drive (a pre-unibody revision, where the HD is insanely difficult to replace). So perhaps you have heard of Seagate’s little manufacturing issue with its internal 3.5-inch Barracuda 7200.11 1TB drives a while back - namely, that some drives shipping with SD15 firmware are dying horribly. If the Seagate patcher doesn’t work, make sure to use Legacy mode on SATA in the BIOS, instead of the more modern AHCI mode. TL DR: If you’re applying firmware upgrade SD1A to Seagate drives, you need to double-check the firmware actually applied properly.
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